Common Issues & Solutions

Issue #1: Add-on behaves weird. Something is definitely wrong.

Solution: Have you logged in with multiple Google accounts at a time in your browser. More often than not add-ons misbehave when that's the case. Please logout from other Google accounts and try to use the add-on. Other option would be trying to use the add-on in an incognito window with only one user logged in.

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Issue #2: There are gaps in the sheet with only IDs in the first column.

Solution: This can happen when the ID(s) of the video(s) is/are invalid or deleted or made private. YT Tracker can fetch data only for publically available videos and channels.

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Issue #3: I see the following error when listing channel videos,

Exceeded maximum execution time

Solution: As you can check in the Google apps script quota page, the maximum execution time of the script is capped at 6 minutes. YT Tracker will fetch as many latest videos of the channel as it can in those 6 mintues. If you want details of more videos, the workaround would be using the vidoes sheet and adding the IDs of the videos you need.

If you face this issue when listing channel videos, you can try enabling quick list channel videos config.

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Issue #4: YT Tracker doesn't let me perform certain actions

The Reasoning behind the limitation: YT Tracker dynamically sets triggers to fetch data when users add IDs to the sheet or when the auto-refresh config is enabled. When more users collaborate on a Google Sheet, dynamic triggers can result in unexpected behaviour. To avoid this, updating config & creating tracker sheets are restricted to one user/sheet.

Please note that this limitation was introduced on 27th February 2021. The tracker Sheets created before this limitation may still behave unexpectedly. Unfortunately, it isn't very easy to fix the existing sheets. Please create a new Google Sheet to benefit from this update.